Privacy Policy

Last updated:

Who we are

Essex Headlight Restoration is a sole-trader business based in Essex, UK, offering mobile headlight restoration services across Essex and London. You can contact us on 07958 444056 or by email at hi@essexheadlightrestoration.co.uk.

What information we collect

When you contact us, we may collect the following information from you, depending on how you get in touch:

• Your name
• Your phone number or WhatsApp number
• Your email address
• Your address or postcode (so we can quote and visit)
• Photos of your vehicle's headlights that you choose to send us
• Details of the vehicle (make, model, year)

How we use your information

We only use your information to:

• Provide you with a quote for our service
• Arrange and carry out the work at your chosen address
• Send you a receipt or invoice
• Follow up if there is a problem with the work or the guarantee

We do not sell, share or pass your information to third parties for marketing. We do not send marketing emails.

How long we keep your information

We keep job records and basic contact details for up to 24 months from the date of the work — long enough to honour any guarantee and meet HMRC record-keeping requirements. After that, records are deleted.

Your rights

Under UK GDPR, you have the right to:

• Ask what information we hold about you
• Ask us to correct any inaccurate information
• Ask us to delete your information (where we are not required to keep it by law)
• Withdraw consent at any time

To exercise any of these rights, email hi@essexheadlightrestoration.co.uk.

Cookies

This website does not use tracking cookies or analytics by default. If we add basic analytics in future to understand traffic, we will update this page and disclose the third-party service used.

Third parties

Our website uses Google Fonts to display typefaces. Google may receive your IP address when loading the fonts — this is standard for almost all websites and is governed by Google's privacy policy.

Complaints

If you have a complaint about how we have handled your data, please contact us first. If you are not satisfied, you can complain to the Information Commissioner's Office (ICO) at ico.org.uk.